Last updated: August 30, 2026
SendFlow is operated by J Nova Systems (SMC-Private) Limited. Paid plans are sold through Paddle.com Market Limited ("Paddle").
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
30-day money-back guarantee
You may request a full refund within 30 days of the order completion date. This guarantee is unconditional. We do not deduct processing fees or apply exceptions inside that window.
The 30-day window applies to that order (for example, a monthly or yearly subscription charge). Canceling a subscription stops future renewals; it does not replace this refund right for a charge still inside 30 days.
How to request a refund
Email contact@send-flow.com with the email used at checkout and the order or receipt ID if you have it. You may also contact Paddle support. Paddle processes the refund as Merchant of Record.
Canceling a subscription
You can cancel anytime from SendFlow billing settings (Paddle Customer Portal). After cancel, you keep access until the end of the paid period unless a refund is issued.
Contact
Refund and billing questions: contact@send-flow.com.